Marketing, payroll and accounting, HR functions, and customer service — a few of the non-core functions that your business has to focus on every day. Business process outsourcing allows contracting these functions to a third-party firm and addressing issues associated with cost, workload, employee retention, and non-competitiveness. Here is a step-by-step guide to your effective outsourcing strategy.
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Step 1: Determine the processes for outsourcing
Deciding on which tasks to hand over to the outsourcing firm depends solely on the gap areas within your operations. If you need a high volume of tickets to be processed, outsource the customer support function. If the issue lies in the inability to concentrate on core duties as a matter of high marketing overhead expenses, look for a reliable marketing firm. Either way, outsourcing should serve as a strong platform for your business’s growth and success, rather than a simple waste of money.
Step 2: Choose your outsourcing partner wisely
A failure to determine a reliable and verified partner may turn your outsourcing strategy into a business failure. Check credentials and clients, verify the results, as well as thoroughly evaluate whether the outsourcing firm is capable of achieving your objectives and deliver on expectations. With strong expertise and long BPO service delivery history, Helpware was able to serve a significant number of clients within seven different industries. Increasing customer satisfaction, providing for business efficiency, developing an effective marketing strategy, and exceeding expectations — is just a small list of what Helpware is capable of doing.
Step 3: Setting clear objectives
Your partner should understand and acknowledge the goals of your business in order to be able to deliver the service in the best possible way. Specify the contract length, set the KPIs and role expectations, start date, and all the relevant information that will help the outsourcing company to provide the expected results.
Step 4: Stay constantly in contact with your partner
One of the biggest mistakes businesses make is contracting the activities, and leaving the processes unattended. Communication is at the heart of any successful partnership, therefore, it is important to stay in contact and evaluate the work, the meeting of KPIs, and other non-less essential aspects. In that way, it will be a win-win for both parties: your business since you will be aware of whether the outsourcing company is working towards your achieving goals, and your partner firm, as they will be able to identify the gaps for improvement.
If implemented correctly, your outsourcing process can turn into a successful business development strategy. So, don’t miss out!
